Forms, Reports, Trainng, Consulting and More…..

About Us

Clinical Software Services is a professional clinical software consulting firm operated by former GE Clinical Engineer Heidi Loutzenhiser in Portland Oregon.  With over 16 years experience working in Healthcare Information Technology, Heidi has worked in a wide variety of environments in a wide variety of customer service oriented roles.

In 1996 Heidi joined the technical support staff at MedicaLogic, specializing in the Logician Encounter Form editor, Crystal reports, clinic workflow and application use.  Heidi developed close customer relationships while providing remote technical support via email, phone and dial-in.  In 1998 Heidi transferred from the support department to the clinical engineering department.

For 5 years Heidi was a member of the Centricity engineering team with GE Healthcare (formerly MedicaLogic.)  Responsible for the design and engineering of clinical content shipped with the Centricity EMR product, Heidi also contributed to application design, customer relations, training and services.   Heidi worked as a customer advocate, clinical workflow expert, project manager and clinical engineer on over 30 projects and 8 versions of Centricity.

In September 2004, Heidi left GE and began offering specialized consulting services to the Centricity EMR community.  In the past 6 years Heidi has served over 300 clinics with custom engineering and consulting needs, as well as training hundreds of users to build their own clinical content and maximize their use of EMR.



BA from Portland State University

Karls-Eberhard University in Tubingen Germany

University of Siena, Siena Italy

Professional Training

Seagate Crystal Reports

Microsoft Project

Technical Writing


Web Development

Six Sigma

Project Management Principles

Open Book Management


Customer references and project

samples are available upon request. 

Please inquire using the Contact Us Page.


Clinical Software Services